ETIQUETTE
noun. /ˈɛtɪkɛt/
The conventional rules of personal behaviour observed in the intercourse of polite society; the ceremonial observances prescribed by such rules.
Knowledge and awareness of correct etiquette and protocol, in business and daily life, empowers the individual, boosts personal confidence, and promotes social cohesion and harmony.
Jo Hayes is an international consultant, and media contributor, on all things etiquette, manners, voice and speech.
